CRM

Responsibilities

To work with the business to understand and manage Loyalty Programs being run for the Clients/Brands. Be a recognized expert in program management, marketing processes, review tools & techniques.

  • Support the brand managers at client end to achieve loyalty program key performance metrics and ensure that the business is clear on the direction
  • Act as a product owner and the main point of contact between the client and business
  • Work with the other business functions like Analytics, Campaigns and Support teams, creating and prioritizing work allocation for program deliverables
  • Build and maintain relationships with Brand management team to ensure their ongoing needs and issues are understood and addressed
  • Monthly review with the brand management team
  • Help brand management with analytics data backed recommendations to propose effective customer retention strategy of their loyalty programs

Qualifications

Desired

  • 4-6 years of experience in CRM for leading brands/ organization in the industry

Essential

  • MBA (full time) from a reputed and recognized institute

Functional Skills

  • Customer Relationship Management
  • Customer analytics
  • Insight applications
  • Customer Lifecycle Management

Generic Skills

  • Business & Commercial acumen
  • Financial analysis for programs
  • Data analysis & Modeling
  • Program specific communication skills

Leadership Skills

  • Support team work and create team spirit
  • Build loyal relationships with colleagues and our clients and partners
  • Act quickly on new ideas
  • Set challenging goals
  • Support & motivate
  • Drive delivery excellence
  • Support learning & innovation

Apply Online

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